About Drip Capital

Drip Capital is a high-growth FinTech focused on the $5T global SME cross-border trade industry. We offer multiple, innovative trade financing products targeted towards SMEs in developing markets, providing rapidly growing SMEs quick and easy access to finance. With a focus on technology, our vision is to eliminate the hassle of paperwork and bureaucracy and create a seamless borrowing experience for its customers.

Our team comprises talent from top-tier institutions including Wharton, Stanford, and IITs with years of experience at companies like Google, Amazon, Standard Chartered, Blackrock, and Yahoo. We are backed by leading Silicon Valley investors - Sequoia, Wing, Accel, and Y Combinator. We are a global company headquartered in Silicon Valley along with offices in India and Mexico.

Your Role:

• Take ownership of issues reported by customers, and internal teams and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve technical issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Document knowledge in the form of knowledge base tech notes and articles
• Execute manual test cases to identify software defects and issues.
• Document and track software defects, and work with development teams to facilitate their resolution.
• Contribute to the identification and implementation of process improvements within the QA and Tech Support teams.
• Participate in regression testing, smoke testing, and other types of software testing as needed.
• Collaborate with cross-functional teams to ensure high-quality software releases.
• Provide feedback on user experience and software functionality.
• Ensure proper recording and closure of all issues
• Follow the SLA for issues with respect to the severity

Our Checklist:

• BS degree in Information Technology, Computer Science or equivalent
• Strong problem-solving skills
• Strong attention to detail and ability to follow instructions carefully.
• Excellent written and verbal communication skills
• Basic understanding of software development life cycle and quality assurance concepts.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a collaborative team environment.
• Eagerness to learn and apply new skills in software quality assurance.
• Familiarity with bug tracking tools and test case management tools is a plus.
• Passion for ensuring a high level of quality in software products.
• Knowledge of SQL
• The ability to program in one language is desirable